DELIVERY & RETURNS

All items are handmade to order, so please allow 3-5 working days before dispatch, and the transit times as listed below. (Expedited order are available, please get in touch if you require the order sooner)

UK

All items are dispatched either with Royal Mail for smaller parcels, or ParcelForce 24 for anything larger or multiple items.

As soon as your order has been dispatched, you will be updated with the tracking information to watch it on its journey to you.

Royal Mail transit time: 3-5 days

ParcelForce transit time: 24 hours

 

REST OF THE WORLD

All orders from outside of the UK are dispatched using ParcelForce (for Europe), UPS or FedEx. Deliveries outside of the UK are classed as imports and may be subject to local VAT and import costs, the customer is liable for any fees associated with this.

Delivery timescale:  Europe non-EU 5-10 days | EU 5-10 days | Australia 5-8 days | USA & Canada 5-10 days

 

RETURNS POLICY

If you would like to return your order, please email us at info@thecopperworks.co.uk within 14 days of delivery to arrange a return.

The order must be returned in saleable condition at the customers expense, unless damaged.